Enrolment & Refund Policy:

Enrolments at Brisbane Trapeze Academy /classes can be completed online, over the phone, or in person.

 

To enroll you create an account in BTAS booking system (Book it live), and you will need to sign a waiver / indemnity waiver. For children, a parent/guardian must create an account to manage their child’s enrolment & sign the waiver on their behalf.

 

Please note that all of Brisbane Trapeze Academys childrens specific (under 18s) classes are booked & enrolled through our partners Flipside Circus. If you have booked through Flipside Circus please contact them in regards to your booking & their Terms & Conditions.

 

MISSED CLASSES CANCELLATIONS & NO SHOWS

In the event that a class/ booking cannot be attended a minimum of 8 hours notice prior to class commencement is required. 

 

There will be a 20% of your booking amount No show / Cancellation fee if you are unable to make your class without giving Brisbane Trapeze Academy a minimum of 8 hours notice. 

 

If you have missed a class and given the minimum of 8 hours notice you will be eligible for a make up class. 

 

Make-up classes must be booked within two weeks of the missed lesson.

 

It is the responsibility of the participant to book a make-up class.

 

Please contact Brisbane Trapeze Academy to organise a make up class that is appropriate for you.

 

Brisbane Trapeze Academy reserves the right to cancel or modify a class or event at any time. In the event a class is canceled by Brisbane Trapeze Academy due to insufficient registration, or staff unavailability, a make-up lesson will be arranged and credits may be available.

 

Only in the event of injury/severe illness or extenuating circumstances, Brisbane Trapeze Academy may offer refunds or credits. For more information please email brisbanetrapezeacademy@gmail.com

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Indemnity:

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By participating in any Brisbane Trapeze Academy acitivty you acknowledge that participation in all associated activities, lessons, self motivated or assisted training with Brisbane Trapeze Academy inherent risks.

 

You understand that you may not be part of any associate activities if suffering from and medical condition that may impair your ability to participate.

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You agree and adhere to all rules, regulations and standards set by Brisbane Trapeze Academy whilst using the equipment and whilst on the premises of Brisbane Trapeze Academy.

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You hereby release Brisbane Trapeze Academy from any liability from bodily injury, property damage or loss, or wrongful death and assume all risk associated with any active participation and whilst on the premises of Brisbane Trapeze Academy.

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You / you as a parent or guardian of a minor (under 18 years of age) must sign a waiver, provided to you by Brisbane Trapeze Academy at your first class / eventor prior to your class / event. If you do not agree to sign the waiver you are not eligible to participate in any activities, lessons, self motivated or assisted training that Brisbane Trapeze Academy may provide.

 

Wet Weather Policy

 

Inclement weather – safety is our number one priority. This is an outdoor activity and classes may be cancelled in the event of inclement weather (high winds, rain, lightning etc). 

Our Staff will make a determination on the day of class – we aim to give as much notice as possible.

In the event a class is cancelled we will text the mobile number you provide on your enrolment/ booking approximately 3 hours of more prior to the class starting and a make up class will be scheduled.  

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Covid-19 Safety

 

Brisbane Trapeze Academy is committed to providing a safe environment for our community, students, instructors and staff. 

The health and safety of our community is our main concern. We will make changes to our programs and protocols in response to government health advice and as we deem necessary.

 

AT BRISBANE TRAPEZE ACADEMY

Participants may be required to wash their hands or use hand sanitiser when on site & asked by a Brisbane Trapeze Academy staff member.

 

WHEN TO STAY HOME

If you (participant/student) have COVID or COVID-like symptoms, please do not attend Brisbane Trapeze Academy classes & programs. Brisbane Trapeze Academy staff may ask students/participants to sit out of training or go home if they present with symptoms. 

If you can’t make it to your program/class because of illness (including COVID-19) please contact us to discuss a make-up class.

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LET US KNOW

If you (participant/student) test positive for COVID after you have attended a Brisbane Trapeze Academy program or class, please contact us and let us know as soon as possible so we can notify other students/participants and our staff. Please note we do not reveal the identity of participants/students. 

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STAFFING

Our instructors and staff are vaccinated against COVID-19, and our staff remain at home if they test positive to COVID or develop COVID-like symptoms. This may place pressure on our staffing/trainer levels and may cause some last-minute disruption to programs. We hope to be able to manage any disruption and will provide as much notice as possible if we have to make changes.

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MORE INFORMATION

Visit: www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/public-health-directions

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Photography & Video policy:

 

As part of many of our classes, photos and or video may be taken. By participating in a Brisbane Trapeze Academy class workshop or private booking you agree (or agree on behalf of your child) to be photographed or videoed and allow these images to be used by Brisbane Trapeze Academy for promotional purposes.

If you do not wish to be in any photos or videos please let any of our Brisbane Trapeze Academy staff know at your first class or email us brisbanetrapezeacademy@gmail.com

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Purchase, Privacy and Security Policy

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Purchase Policy: 

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Full payment is required at the time of booking, unless you are booking for a private event or corporate booking. An invoice will be sent for a private event or corporate booking and payment must be completed in full as per stated on the invoice.

Brisbane Trapeze Academy is an Australian business (ABN 22 622 278 773) and all prices displayed on this website are in Australian Dollars (AUD) only. 

 

PAYMENT METHODS

Eftpos. Direct deposit, and credit card. 

Credit card payments are accepted online, in-person or over the phone.

Full payment is required at the time of booking, unless you are booking for a private event or corporate booking. An invoice will be sent for a private event or corporate booking and payment must be completed in full as per stated on the invoice.

 

If you are having issues, or have questions in regards to payments please contact Brisbane Trapeze Academy.

 

Privacy Policy:

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Brisbane Trapeze Academy regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Brisbane Trapeze Academy users and adheres to internet privacy standards.

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If you have questions or concerns regarding the below privacy statement, you can contact Brisbane Trapeze Academy via email: brisbanetrapezeacademy@gmail.com

 

Collection of Information

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In order to use the Brisbane Trapeze Academy website, we may require information from you in order for us to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Brisbane Trapeze Academy is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.

 

USE OF COLLECTION OF INFORMATION

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Details collected from Brisbane Trapeze Academy customers is required in order to provide you with our products and services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

STORAGE OF COLLECTION OF INFORMATION

 

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). 

 

When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

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We follow industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

 

ACCESS TO COLLECTED INFORMATION

​If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at brisbanetrapezeacademy@gmail.com

 

Security Policy:

Brisbane Trapeze Academy uses the Eway Payment Gateway for its online credit card transactions. Eway processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Eway gateway are secured payments.

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If you are after further information or have question about any of our policies please contact Brisbane Trapeze Academy via email: brisbanetrapezeacadmy@gmail.com